Product FAQs

Espresso Makers

How do you clean a steam espresso maker?

To clean your steam espresso maker, please see the below instructions:

  1. Turn the unit to "OFF" and unplug the power cord from the electrical outlet.
  2. The frothing tube may still be hot, do not touch it with your hands until it has cooled. Remove frothing aid and wipe frothing tube with a damp cloth. Using the wrench built into the measuring spoon, unscrew the frothing aid and clean valve with a needle or toothpick.
  3. The carafe, carafe lid, filter, brew basket and drip tray can be washed with soapy water or placed on the top rack of your dishwasher. CAUTION: Do not immerse appliance in water. Do not remove reservoir cap or brew basket will appliance is under pressure.
  4. After the pressure has been released, remove reservoir cap. Discard the remaining water through the top opening of the water reservoir by turning the appliance upside down over the sink. Always empty the water reservoir between uses. Do not immerse appliance in water. Screw the reservoir cap back in place.
  5. Wipe housing with a soft wet cloth. Do not use abrasive cleaners or scouring pads as they will scratch the finish.

Do not store the filter holder in the brew head. This can adversely affect the seal between the brew head and the filter holder while brewing espresso.

DELIMING

Mineral deposits built-up in the Espresso Maker will affect the operation of the appliance. Your Espresso Maker must be delimed when you begin to notice an increase in the time to brew espresso, or when there is excessive steaming. Also, you may notice a build up of white deposits on the surface of the brew head.

The frequency of cleaning depends upon the harness of the water used. The following table gives the suggested cleaning intervals.

TO DELIME WATER RESERVOIR:

  1. Make sure the unit is off and that the power cord is disconnected from the electrical outlet.
  2. If the appliance is cool and the pressure has been released, (See Section “CAUTION: PRESSUREon Page 7) remove the reservoir cap and pour 8 ounces of fresh, undiluted white household vinegar into the water reservoir.
  3. Allow appliance to sit overnight with the vinegar solution in the water reservoir.
  4. Discard vinegar through the reservoir of the machine.
  5. Rinse the water reservoir thoroughly with tap water by filling it.
TO DELIME INTERNAL PARTS:

  1. Make sure you delime the inside of the water reservoir first by following the "Deliming" steps above.
  2. Make sure all controls are "OFF," the power cord is disconnected from the electrical outlet, the appliance is cool and all pressure in the appliance has been released. Fill carafe to the top of the metal band with vinegar and pour into reservoir.
  3. Screw the cap back on top of the water reservoir. Make sure the cap is tight.
  4. Insert the brew basket (with filter) and place the glass carafe with lid on the drip tray.
  5. Plug the power cord into the electrical outlet.
  6. Turn the control knob to the position. When vinegar begins to flow into the carafe, place a cup with cold water under the frothing aid. Insert the frothing tube into the water and slowly turn the control knob to the position. After ten seconds turn the control knob to the "OFF" position. This will clean any residue left in the frothing tube from frothing milk.
  7. Turn the control knob to the position. When all the vinegar has been pumped into the carafe and the flow has stopped, turn the control knob to "OFF" and allow the appliance to cool.
  8. Repeat Steps 1-7 using only tap water to rinse any remaining traces of vinegar out of the machine. Repeat this rinsing process, allowing the machine to cool and pressure to be released before each rinsing.

    Suggested cleaning intervals:

    Soft Water - Every 80 brew cycles
    Hard Water - Every 40 brew cycles

Why isn't espresso coming out when I try to brew a cup?

  1. Make sure the water reservoir is full and properly fitted into its position.
  2. The grounds should not be over-packed into the filter.
  3. Make sure the filter holder fits properly into the holding ring.
  4. You may need to clean the filter basket and the brew head.

Why does the espresso come out cold?

  1. Try tamping the espresso grounds more firmly.
  2. Pre-warm the cup by rinsing it with hot water.
  3. You may need to clean your Espresso Maker.

Why doesn't the milk froth properly?

  1. Make sure you use fresh, cold milk. Skim milk works best for frothing.
  2. Use a stainless steel frothing pitcher, and ensure that it is cool before using.
  3. Make sure the water reservoir is full.
  4. Try moving the frothing pitcher slightly up and down while frothing.
  5. The frothing tube needs to be cleaned after every use. First, fill the frothing pitcher with water, and run the steaming feature for twenty seconds. If steaming tube is blocked, use a toothpick to unblock it. Then, steam the water for another 30 seconds.

What can cause espresso to flow through too slowly?

You may have tamped coffee grounds too firmly. If problem persists, try cleaning the appliance.

Why is the espresso running out of the sides or top of the filter holder during brewing?

  1. Make sure the filter holder fits properly into the holding ring.
  2. Try tightening the filter handle a little more.
  3. Make sure that the edge of the filter cup is clean from the espresso grounds before you insert it into the brew head. Also ensure that brew head is clean.

Why is my espresso maker not making espresso?

If your espresso maker is not making espresso, below are some causes:

  1. No water in reservoir
  2. Coffee grinds too fine
  3. Too much coffee in the filter
  4. Cap is not secure, causing steam to escape
  5. Appliance not plugged in
  6. Coffee grinds have been tamped/compressed too much
  7. Unit may need to be cleaned

If the above troubleshooting does not work, please contact us via email.

Why does the unit leak from the bottom?

Check if the drip tray is full. The tray collects water that should be discarded after each use.

What may cause my pump espresso maker to be too noisy during operation?

Make sure the water reservoir is full and properly fitted into its position.

What causes water to shoot from the brew basket upon removal?

When you make several servings of espresso consecutively, the pressure develops inside the brew basket. To avoid accidents, be sure to relieve the build-up pressure before you remove the brew basket by turning the unit to "Froth" mode and allowing the steam to exit.