Product FAQs

Grinder/Burr Mill

Why isn't my grinder or burr mill working?

If your coffee grinder or burr mill stops working, please check the following:
  1. Make sure the unit is plugged into a working electric outlet.
  2. If it is plugged in and still will not turn, check to see if there are any obstructions around the blade. If there are, unplug the unit and remove the obstruction from the blade before reconnecting it to the power source.
If the above troubleshooting does not work, contact us via email.

Why is my grinder not grinding coffee beans?

  1. Make sure the grinder is plugged into a working 120V electrical outlet.
  2. If the unit is not working, the lid may not have the proper sealing contact with the grinding hopper pin.

Why are coffee grounds left under or in the grinding chamber?

This happens due to condensation caused by steam developed at the end of the grinding cycle. Make sure that the grinding chamber is completely cleaned and dried before using the grinder.

I have a Mr. Coffee® Burr Mill, what does the A, B, C, D and E mean on the dial?

For models BMX3, BMX4, BMX5, and BMX6, there is a Grind Setting Knob to select your preferred coffee grind setting. If you turn the grind setting knob to the right, the grind will be progressively coarser at each point. As you familiarize yourself with the mill, you will discover which settings best suit your coffee-making preferences.

A-B - Fine for Espresso and Cappuccino
B-C - Medium for Automatic Drip Coffee Makers
D-E - Coarse for Manual and Percolator and Coffee Press

For best results always select the grind setting while the unit is running or when the whole bean hopper is empty.

How do I clean my coffee mill/grinder (Models IDS50, IDS55, IDS57, IDS59)?

Clean your coffee mill before using it for the first time. Then, to ensure optimal mill function and durability, clean it regularly following these simple steps.
  1. Unplug your coffee mill.
  2. DO NOT PLACE THIS COFFEE MILL IN WATER. DO NOT IMMERSE THE BLADES OR MOTOR BASE IN WATER.
  3. Remove the coffee mill cover and brush. Wash both in warm sudsy water. Rinse and dry each thoroughly. The cover and brush are NOT dishwasher safe.
  4. Use the Built-In Cleaning Brush to sweep out excess grounds. Use a clean cloth or paper towel to remove any remaining grounds.
  5. Be sure to clean your coffee mill completely after each use.
  6. Do not try to oil or sharpen the blades. The blades are permanently lubricated and never need sharpening.

How do I clean my burr mill (Models BMX3, BMX4, BMX5 and BMX6)?

Clean your burr mill before using it for the first time. Then, to ensure optimal mill function and durability, clean it regularly following these simple steps.
  1. Always unplug your burr mill after use and before cleaning.
  2. Open the hopper lid. Empty any whole beans from the hopper. Remove the top burr mill by rotating it clockwise. For better results hold the grind setting button while rotating the burr mill clockwise. This will allow you to clean the grinding wheel and the grinding compartment.
  3. Clean the interior recesses with a soft brush. Note: Never use water or liquid for cleaning the lower grinding section of this appliance. BRUSH NOT INCLUDED.
  4. Wipe the whole bean hopper, its lid and the mill exterior with a damp cloth.
  5. The ground coffee chamber and lid can be washed in mild detergent and water. They both are top rack dishwasher safe. Do not immerse the mill or the whole bean hopper in water or any other liquid or place in dishwasher. Use only non-abrasive cleaners to remove stains.
  6. After completely drying the whole bean hopper and top burr mill, replace the burr mill in position by aligning snaps with receptacle and rotating counterclockwise to lock it in position. For better results, hold the grind setting button while rotating the burr mill counterclockwise. Once the burr mill is in position, pull gently to check it is properly locked in position. If the burr mill comes out, repeat this step again.
  7. Replace the ground coffee chamber and lid, making sure both snap securely into place.
  8. Fill the hopper with whole beans.

How do I clean my burr mill (Models BM1 and BM3)?

Always unplug your burr mill after use and before cleaning.
  1. Turn the whole bean chamber to the right until it can be lifted off the base. This will allow you to clean the grinding wheel. NOTE: Never use water or liquid for cleaning the lower grinding section of this appliance.
  2. Clean interior recesses with a soft brush (not provided).
  3. Wash the whole bean chamber and lid and the ground coffee chamber and lid in mild detergent and water. These items are only dishwasher safe on the top rack of your dishwasher. Wipe exterior with a damp cloth. Do not immerse mill in water or any other liquid or place in dishwasher. Use only non-abrasive cleaners to remove stains.
  4. After completely drying, replace whole bean chamber. Important: when replacing whole bean chamber, screw on completely before setting grinding rate. Turn chamber clockwise (as viewed from top), until it will not turn. Fill with whole coffee beans for grinding and replace lid.
  5. Replace ground coffee chamber and lid, making sure it snaps securely into place.