Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe

<!--begin-bvseo-questions--> <!--begin-questions--> <div id="bvseo-questionsSection"> <div class="bvseo-question-answer" data-questionid="4370385"> <h2 class="bvseo-question"> Is the carafe lined a coating? Is it teflon? Interior of carafe peeling black plastic like substance. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Autumn89</div> <div class="bvseo-answer" data-answerid="3200987"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that the interior of the carafe is peeling. That is certainly not the experience we want you to have. No worries, we are here to help. Please be advised that the carafe is not lined with a coating.&#13;&#10;&#13;&#10;Take note that your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty, we&#39;d kindly request that you contact us directly so we can determine the best resolution. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-11-08</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4370928"> <h2 class="bvseo-question"> I need a replacement brew basket. Where can I purchase. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: DB1983</div> <div class="bvseo-answer" data-answerid="3200537"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry where to purchase the brew basket for your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker with Thermal Carafe. The brew basket can be purchased at any of our retail partners and prices may vary depending on the retail store. The part number is 137034-000-000.&#13;&#10;&#13;&#10;Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath &amp;amp; Beyond, BestBuy, Costco, Meijer, Macy&#39;s, Kroger, Kohl&#39;s, Sam&#39;s Club, The Home Depot, and ereplacementparts.com. You can also contact us using the contact us link below to see if the replacement part is available to ship to your location. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-11-07</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4371015"> <h2 class="bvseo-question"> water is leaking from the top of the pot getting water on the counter when I pour. Can I get a pot replacement? Purchase date 12-05-2-22 </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: HelenK</div> <div class="bvseo-answer" data-answerid="3200533"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear about your experience with the coffee maker where the thermal carafe is leaking from the top. We will be glad to check for options to see how we can help you further.&#13;&#10;&#13;&#10;As we want to hear more context of what happened to your coffee maker and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution. &#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. Have a great day! <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-11-07</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4364321"> <h2 class="bvseo-question"> The carafe is leaking at the seam </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: matt 2</div> <div class="bvseo-answer" data-answerid="3196744"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that the thermal carafe of your coffee maker is leaking from the seam. We will be glad to check for options to see how we can help you further.&#13;&#10;&#13;&#10;As we want to hear more context of what happened to your coffee maker and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution. &#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. Have a great day! <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-10-26</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4355844"> <h2 class="bvseo-question"> I rinse the water filter disk after each brew and it&amp;rsquo;s falling apart after only 5 brews. How long is it supposed to work? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Clancy</div> <div class="bvseo-answer" data-answerid="3192570"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear about that the water filtration disk of your coffee maker is falling apart after only using it for 5 brews. We will be glad to check for options to see how we can help you further. Please be advised that the water filtration disk will need to be replaced once a month (approx. 30 brew cycles).&#13;&#10;&#13;&#10;As we want to hear more context of what happened to your coffee maker and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution. &#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker with Thermal Carafe has a 1-year limited warranty. Have a great day! <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-10-18</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4354660"> <h2 class="bvseo-question"> Whatever keeps the white &amp;ldquo;low water&amp;rdquo; lozenge in place must have fallen or broken off. How can this be fixed or can the reservoir be replaced? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Dmkhowell</div> <div class="bvseo-answer" data-answerid="3192444"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our products and we are glad to assist you with your inquiry. We would love to help you purchase a replacement reservoir for your coffee maker. However, we regret to inform you that part number 137598000000 is discontinued.&#13;&#10;&#13;&#10;As we continue to develop new products to better service our customers with a broader range of diverse and innovative products, we find it necessary to discontinue or phase out some of our stock items along with the discontinuation of obsolete types of parts, design improvement, limited parts availability from our partners and suppliers.&#13;&#10;&#13;&#10;For warranty claims, take note that your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-10-18</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4354659"> <h2 class="bvseo-question"> Reservoir replacement? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Dmkhowell</div> <div class="bvseo-answer" data-answerid="3191545"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our products and we are glad to assist you with your inquiry. We would love to help you purchase a replacement reservoir for your coffee maker. However, we regret to inform you that part number 137598000000 is discontinued.&#13;&#10;&#13;&#10;As we continue to develop new products to better service our customers with a broader range of diverse and innovative products, we find it necessary to discontinue or phase out some of our stock items along with the discontinuation of obsolete types of parts, design improvement, limited parts availability from our partners and suppliers.&#13;&#10;&#13;&#10;For warranty claims, take note that your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-10-16</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4354216"> <h2 class="bvseo-question"> Need a new top for the craft. It feel apart. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Nefabby</div> <div class="bvseo-answer" data-answerid="3191465"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry where to purchased the carafe lid for your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker since it fell part. The carafe lid can be purchased at any of our retail partners and prices may vary depending on the retail store. The part number is 140406000000.&#13;&#10;&#13;&#10;Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath &amp;amp; Beyond, BestBuy, Costco, Meijer, Macy&#39;s, Kroger, Kohl&#39;s, Sam&#39;s Club, The Home Depot, and ereplacementparts.com. You can also contact us using the contact us link below to see if the replacement part is available to ship to your location. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-10-16</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4349411"> <h2 class="bvseo-question"> message says low water but it is full </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: dogma</div> <div class="bvseo-answer" data-answerid="3189660"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that you are having an &amp;quot;add water&amp;quot; alert on your coffee maker even when the water tank is full. No worries, we are here to help. If there is water in the tank but the display flashes &amp;ldquo;Add Water&amp;rdquo;, we suggest you try the troubleshooting steps below:&#13;&#10;&#13;&#10;Unplug the coffeemaker.&#13;&#10;Plug in the coffeemaker.&#13;&#10;Press the STRONG and MIN buttons at the same time for 5 seconds. You will hear a beep.&#13;&#10;Wait 30 seconds.&#13;&#10;The coffeemaker is now ready for use.&#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn&#39;t resolve your issue, we&#39;d kindly request that you contact us directly so we can determine the best resolution. Have a good day! <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-10-10</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4332072"> <h2 class="bvseo-question"> how long does the freshness timer display last? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Didi 69</div> <div class="bvseo-answer" data-answerid="3188799"> Does the stem that hold the lid up really necessary or can i break it off. CAUSE it will not stay in place <div class="bvseo-author">Answered by: Anonymous</div> <div class="bvseo-pubdate">Date published: 2023-10-06</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4347401"> <h2 class="bvseo-question"> I just bought one of these coffee makers...Where can I get a replacement filter for the filtration devise? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: SailorBoy</div> <div class="bvseo-answer" data-answerid="3187326"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry where to buy the replacement coffee filter for your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker with Thermal Carafe. The coffee filter can be purchased at any of our retail partners and prices may vary depending on the retail store. The part number is 140405000000.&#13;&#10;&#13;&#10;Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath &amp;amp; Beyond, BestBuy, Costco, Meijer, Macy&#39;s, Kroger, Kohl&#39;s, Sam&#39;s Club, The Home Depot, and ereplacementparts.com. You can also contact us using the contact us link below to see if the replacement part is available to ship to your location. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-10-02</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4250286"> <h2 class="bvseo-question"> I bought this coffee maker for my country house. Which means it&#39;s used only when we are there. Every pot we make we have to clean up the countertop of leaking water. Every time. This is a piece of junk. What gives with this coffeemaker? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: KKHP</div> <div class="bvseo-answer" data-answerid="3185995"> tho love this pot, have had the same problem - put a small cookie sheet with sides under it - can put a paper towel IN the cookie sheet so you know its leaking. I&#39;ve also taken a microfiber cloth, rolled long ways and put in front (unit pushed back on cookie sheet) of unit in cookie sheet, and it will pickup any water leaking. the cookie sheet under has saved the counter mess, especially if the water doesnt show on counter due to its finish (i.e. shiny granite, etc) good luck <div class="bvseo-author">Answered by: mtncats</div> <div class="bvseo-pubdate">Date published: 2023-09-28</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4332113"> <h2 class="bvseo-question"> Can I set strong brew and use delay timer for the same pot of coffee? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Didi 69</div> <div class="bvseo-answer" data-answerid="3178274"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our products and we are glad to assist you with your inquiry. Please be advised that this Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker doesn&#39;t have a strong brew feature. We hope this helps. Have a nice day! <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-09-05</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4329360"> <h2 class="bvseo-question"> Can you replace the plastic washer? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Sandra l A</div> <div class="bvseo-answer" data-answerid="3178047"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry. We would love to provide you with the part that you need for your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker. For us to do that, we&#39;d kindly request that you contact us directly so we can gather more information from you. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-09-05</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4329422"> <h2 class="bvseo-question"> I would like to buy a thermal carafe lid. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Pope123</div> <div class="bvseo-answer" data-answerid="3177292"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry where to purchase the carafe lid for your coffee maker. The carafe lid can be purchased at any of our retail partners and prices may vary depending on the retail store. The part number is 140406000000.&#13;&#10;&#13;&#10;Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath &amp;amp; Beyond, BestBuy, Costco, Meijer, Macy&#39;s, Kroger, Kohl&#39;s, Sam&#39;s Club, The Home Depot, and ereplacementparts.com. You can also contact us using the contact us link below to see if the replacement part is available to ship to your location. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-09-01</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4329365"> <h2 class="bvseo-question"> Can you let me know where to get a new rubber casket under the reservoir? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Sandra l A</div> <div class="bvseo-answer" data-answerid="3176796"> Thank you for contacting Mr. Coffee&amp;reg;. We appreciate you bringing this to our attention. We understand that you are inquiring where to purchase the new rubber gasket under the reservoir of your coffee maker. Currently, this unit&#39;s replacement rubber gasket are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers&#39; feedback and concerns are shared to the concerned department. For warranty claims, take note that your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill in the &amp;quot;Contact us&amp;quot; link provided below so we can gather more information from you. Hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-08-31</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4328483"> <h2 class="bvseo-question"> How many watts does it operate on? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: DaveLitespeed</div> <div class="bvseo-answer" data-answerid="3176792"> Thank you for contacting Mr. Coffee&amp;reg;. We appreciate your interest with our product and we&#39;re happy to assist you with your inquiry how many watts this Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker with Thermal Carafe operates. Please be advised that this coffee maker operates in 1300-watts. Hope this would help. Have a nice day! <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-08-31</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4328192"> <h2 class="bvseo-question"> what brand of 10-12 cup basket filter do you suggest? The filters I have aren&#39;t big enough. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: JohnRice</div> <div class="bvseo-answer" data-answerid="3176446"> Thank you for contacting Mr. Coffee&amp;reg;. We appreciate your interest with our product and we&#39;re happy to assist you with your inquiry what brand of 10-12 cup basket-style paper filter for your coffee maker. We&#39;d like to kindly request that you contact us directly or fill in the &amp;quot;Contact us&amp;quot; link provided below to help you get an assistance. Have a good day! Hope this would help. Have a nice day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-08-30</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4326033"> <h2 class="bvseo-question"> Spring loaded device in bottom of basket needs new rubber gasket to hold it in. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Steve2521</div> <div class="bvseo-answer" data-answerid="3176363"> I just went to the local hardware store and found a small rubber washer that fits ($.33) and now all is working again. Mr. Coffee - Thanks for your offer but I&#39;m out of warranty. But am very happy with the coffee maker! <div class="bvseo-author">Answered by: Steve2521</div> <div class="bvseo-pubdate">Date published: 2023-08-31</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4327101"> <h2 class="bvseo-question"> After cleaning my coffee maker it won&#39;t brew at all. What can I do ? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Betsy58</div> <div class="bvseo-answer" data-answerid="3175703"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that your coffee maker is not brewing. That is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. For a possible fix, we advise you to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below: &#13;&#10;&#13;&#10;- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker&#39;s performance.&#13;&#10;- Insert the filter basket correctly.&#13;&#10;- Place the decanter correctly.&#13;&#10;- Add the desired amount of coffee.&#13;&#10;- Also, try cleaning the coffee maker with a vinegar solution if it hasn&#39;t been cleaned recently.&#13;&#10;&#13;&#10;Your coffee maker has a 1-year limited warranty. If this doesn&#39;t resolve your issue, we&#39;d kindly request that you contact us directly so we can determine the best resolution. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-08-28</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4321867"> <h2 class="bvseo-question"> Brew later button won&amp;rsquo;t turn on </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: The flash</div> <div class="bvseo-answer" data-answerid="3173605"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that the brew later button won&amp;rsquo;t turn on. That is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not working properly, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is nonworking. To remedy this issue, check if there is no physical damage on its cord and if there&#39;s none, try unplugging the coffee brewer. Let the unit rest for 3-5 minutes. Then, plug it into a different wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker&#39;s performance.&#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn&#39;t resolve your issue, we&#39;d kindly request that you contact us directly s o we can determine the best resolution. Have a good day! <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-08-22</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4319928"> <h2 class="bvseo-question"> The coffee maker doesn&amp;rsquo;t use all the water in the reservoir and the machine takes a long time to finish brewing </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Kdm123</div> <div class="bvseo-answer" data-answerid="3170746"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that your coffee maker doesn&amp;rsquo;t use all the water in the reservoir and the machine takes a long time to finish brewing. That is certainly not the experience we want you to have. No worries, we are here to help. If your coffee takes a long time to finish brewing, it might be because the coffeemaker needs cleaning. For a possible fix, clean the coffee maker as described in the &amp;quot;Cleaning and Maintaining&amp;quot; section of your user manual.&#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn&#39;t resolve your issue, we&#39;d kindly request that you contact us directly so we can determine the best resolution. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-08-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4319222"> <h2 class="bvseo-question"> Does this model have an aluminum tube in the heating system to brew the coffee? Does the hot water go through an aluminum tube? Some coffee makers say &amp;quot;Stainless steel-lined heating system eliminates contact with aluminum&amp;quot; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Aluminum free</div> <div class="bvseo-answer" data-answerid="3170732"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Please be advised that all current Mr. Coffee&amp;reg; brewers use a heater made of extruded aluminum. We hope this helps. Have a nice day! <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-08-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4311003"> <h2 class="bvseo-question"> How do you replace the coffee filters. I know how to replace the large one on the basket. Wondering if there is another filter, small 1 inch 0ne. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: pipi longstockings</div> <div class="bvseo-answer" data-answerid="3165674"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry. To replace the coffee filter, place a 10&amp;ndash;12 cup paper basket-style filter or a Mr. Coffee&amp;reg; permanent filter into the removable filter basket. If using paper filters, the sides of the filter must fit flush against the side of the filter basket. If filter collapse occurs, dampen the filter before placing it in the filter basket and adding ground coffee and water. We hope this helps. Have a nice day! <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-07-31</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4309082"> <h2 class="bvseo-question"> How can I just get a new pot? The machine still works </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Wrongwayy70</div> <div class="bvseo-answer" data-answerid="3164599"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry. The part number of the replacement carafe for this Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker is 137035000000. You can purchase Mr. Coffee&amp;reg; products and replacement parts at any of our retail partners and prices may vary depending on the retail store.&#13;&#10;&#13;&#10;Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath &amp;amp; Beyond, BestBuy, Costco, Meijer, Macy&#39;s, Kroger, Kohl&#39;s, Sam&#39;s Club, The Home Depot, and ereplacementparts.com.&#13;&#10;&#13;&#10;You can also contact us using the Contact Us link below to see if the replacement part is available to ship to your location. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-07-27</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4307948"> <h2 class="bvseo-question"> Why does the craft leak every time I pour a cup? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Anonymous</div> <div class="bvseo-answer" data-answerid="3163892"> Thank you for reaching out to Mr. Coffee&amp;reg;. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your coffee maker&#39;s carafe is leaking. That is certainly not the experience we want you to have. We will make sure that our design and production teams are made aware of your feedback. We want to extend our sincerest apologies for your experience and we pride ourselves on making sure that we provide the highest quality products to our consumers.&#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If you would like to obtain warranty service, we encourage you to contact us directly so we can provide you with a better solution. Have a nice day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-07-25</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4306954"> <h2 class="bvseo-question"> The thermal carafe for our 10-cup Optimal Brew maker has liquid between the inner liner and the outer case. Is this covered by warranty? If not, is there any way to disassemble the carafe to clean out the liquid? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: ramos2</div> <div class="bvseo-answer" data-answerid="3163887"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that your carafe has liquid between the inner liner and the outer case. That is certainly not the experience we want you to have. Take note that your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. We&#39;d kindly request that you contact us directly so we can determine the best resolution. Have a good day!&#13;&#10; &#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-07-25</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4302933"> <h2 class="bvseo-question"> i&#39;m trying to buy a thermal decanter for the 10-cup model </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: steve78</div> <div class="bvseo-answer" data-answerid="3160958"> Thank you for reaching out to Mr. Coffee&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry where to buy the thermal carafe for your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker with Thermal Carafe. The thermal carafe can be purchased at any of our retail partners and prices may vary depending on the retail store. The part number is 137035000000.&#13;&#10;&#13;&#10;Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath &amp;amp; Beyond, BestBuy, Costco, Meijer, Macy&#39;s, Kroger, Kohl&#39;s, Sam&#39;s Club, The Home Depot, and ereplacementparts.com. You can also contact us using the contact us link below to see if the replacement part is available to ship to your location. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-07-17</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4292020"> <h2 class="bvseo-question"> My dash buttons are not working. Can I get a a replacement? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: SmithIs</div> <div class="bvseo-answer" data-answerid="3154495"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that the dash buttons of your coffee maker are not working. We will be glad to check for options to see how we can help you further.&#13;&#10;&#13;&#10;As we want to hear more context of what happened to your coffee maker and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution. &#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. Have a great day! <div class="bvseo-author">Answered by: MrCoffee consumercare</div> <div class="bvseo-pubdate">Date published: 2023-06-28</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4286731"> <h2 class="bvseo-question"> Water under maker while brewing not sure where its leaking. How do I fix? It&#39;s about a cup of water each time </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: DebsB</div> <div class="bvseo-answer" data-answerid="3151446"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear that your coffee maker is leaking. That is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, and make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn&#39;t been cleaned recently. &#13;&#10;&#13;&#10;Your Mr. Coffee&amp;reg; Optimal Brew&amp;trade; 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn&#39;t resolve your issue, we&#39;d like to kindly request that you contact us directly so we can determine the best resolution. Have a good day!&#13;&#10;&#13;&#10;https://www.mrcoffee.com/support/contact-us <div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-06-19</div> </div> </div> </div> <script type="text/javascript"> if (document.getElementById('bvseo-questionsSection')) { document.getElementById('bvseo-questionsSection').style.display = 'none'; } </script> <!--end-questions--> <!--begin-pagination--> <ul id="bvseo-paginationSection"> <li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.mrcoffee.com/coffee-makers/10-cup-coffee-makers/mr.-coffee-optimal-brew-10-cup-programmable-coffee-maker-with-thermal-carafe/SP_339518.html?&bvrrp=Main_Site-en_US/questions/product/3/SP_339518.htm">Mr. Coffee&reg; Optimal Brew&trade; 10-Cup Programmable Coffee Maker with Thermal Carafe Questions - page 3</a></li> </ul> <!--end-pagination--> <ul id="BVSEO_meta" style="display:none!important"> <li data-bvseo="bvDateModified">y_2023, m_11, d_28, h_8CST</li> <li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.37</li> <li data-bvseo="cp">cp_2, bvpage2n</li> <li data-bvseo="co">co_hasquestionsanswers, tq_920</li> <li data-bvseo="cf">loc_en_US, sid_SP_339518, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li> <li data-bvseo="diagnostics">clientName_mrcoffee-jcs</li> </ul> <!--end-bvseo-questions--> <ul id="BVSEOSDK_meta" style="display: none !important;"> <li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li> <li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li> <li data-bvseo="ct_st">questions, product</li> </ul>