<!--begin-bvseo-questions-->
<!--begin-questions-->
<div id="bvseo-questionsSection">
<div class="bvseo-question-answer" data-questionid="4017853">
<h2 class="bvseo-question">
Great machine but as of late it&rsquo;s leaking water on the counter, not coffee but water. &nbsp;Any thoughts on why or how to correct this? &nbsp;I really do love this machine but the water leak is not good. &nbsp;Thanks for any responses.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Tina23</div>
<div class="bvseo-answer" data-answerid="2981934">
Thanks for contacting Mr. Coffee&reg;. We are sorry to hear that your coffee maker is leaking. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently. Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
<div class="bvseo-author">Answered by: Customer Service</div>
<div class="bvseo-pubdate">Date published: 2022-05-13</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="3985757">
<h2 class="bvseo-question">
I have had this for around 6 months. It no longer shuts off after brewing. It just sits there and produces a lot of steam. I no longer have the receipt so I guess I am stuck with buying a new coffee maker unless you have a miracle cure.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: David S</div>
<div class="bvseo-answer" data-answerid="2960589">
Thanks for contacting Mr. Coffee&reg;. We are sorry to hear that your coffee maker is not working properly. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently. If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below: - Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. - Insert Filter basket correctly - Place decanter correctly - Add the desired amount of coffee - Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently. Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
<div class="bvseo-author">Answered by: Customer Service</div>
<div class="bvseo-pubdate">Date published: 2022-03-30</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="3987034">
<h2 class="bvseo-question">
do I have to replace the entire brew basket if I lose the clip that allows coffee to drip into the pot?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: elaine C</div>
<div class="bvseo-answer" data-answerid="2960536">
Thank you for reaching out to Mr. Coffee&reg;. We appreciate the opportunity to respond to your inquiry about replacement carafe for Mr. Coffee&reg; Optimal Brew&trade; 10-Cup Programmable Coffee Maker. The thermal carafe for this coffee maker has a part number 137034000000. You can buy it in our partner retailers and prices may vary by retail store. For warranty claims, take note that your coffee maker has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly so we can gather more information from you. Hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Customer Service</div>
<div class="bvseo-pubdate">Date published: 2022-03-30</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="3969899">
<h2 class="bvseo-question">
How do I finish the cleaning cycle? The orange lite will not shut off.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Eagle1208</div>
<div class="bvseo-answer" data-answerid="2951335">
Thank you for contacting the Mr. Coffee&reg;. We appreciate the opportunity to respond to your inquiry about the Mr. Coffee&reg; Optimal Brew&trade; 10-Cup Programmable Coffee Maker with Thermal Carafe. For a possible fix, we advise you to try resetting your coffeemaker by unplugging it for 3-5 minutes. If it will not work, please contact us directly or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us. Have a great day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-11</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="3968418">
<h2 class="bvseo-question">
I keep cleaning my coffee make with vinegar and the light comes back on after brewing. It also does not use all of the water in the reservoir. What do I need to do?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Scott J</div>
<div class="bvseo-answer" data-answerid="2949705">
Thank you for contacting MrCoffee&reg;. We are sorry to hear about your experience with the coffee maker that is not working properly. For a possible fix, we advise you to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 3-5 minutes. Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us. Have a good day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-08</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="3957989">
<h2 class="bvseo-question">
Hello, bought this coffee maker and initially very pleased with it. &nbsp;Then noticed the carafe leaks. &nbsp;Online reviews say its the silicone gasket. &nbsp;I checked and it seems to be in place. How can I get a replacement carafe?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: JR2022</div>
<div class="bvseo-answer" data-answerid="2944349">
Thank you for reaching out to Mr. Coffee&reg;. We appreciate the opportunity to respond to your inquiry about replacement carafe for Mr. Coffee&reg; Optimal Brew&trade; 10-Cup Programmable Coffee Maker. The thermal carafe for this coffee maker has a part number 137035-000-000. You can buy it in our partner retailers and prices may vary by retail store. For warranty claims, take note that your coffee maker has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly so we can gather more information from you. Hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-02-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="3935767">
<h2 class="bvseo-question">
The cleaning light on Our 5 year old coffee maker now comes on every week after we have cleaned it each time. Any suggestions?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Janet 05</div>
<div class="bvseo-answer" data-answerid="2930418">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry to hear that the coffee maker's cleaning light comes on. This is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker's cleaning light comes on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in. To remedy this issue, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-27</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="3932321">
<h2 class="bvseo-question">
Please advise...Where is heating element on the 10cp. Thermal coffee maker?? Just bought, Amazon. Coffee hot, but, Carafate and platform Not Hot?!? Thank You.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Judy48390</div>
<div class="bvseo-answer" data-answerid="2930195">
Thank you for contacting the Mr. Coffee&reg;. We appreciate the opportunity to respond to your inquiry about the heating plate on the coffee maker. Please take note that the Mr. Coffee&reg; Optimal Brew&trade; 10-Cup Programmable Coffee Maker with Thermal Carafe does not have a warming plate. Hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-27</div>
</div>
</div>
</div>
<script type="text/javascript">
if (document.getElementById('bvseo-questionsSection')) {
document.getElementById('bvseo-questionsSection').style.display = 'none';
}
</script>
<!--end-questions-->
<!--begin-pagination-->
<ul id="bvseo-paginationSection">
<li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.mrcoffee.com/coffee-makers/view-all/mr.-coffee-optimal-brew-10-cup-programmable-coffee-maker-with-thermal-carafe/SP_339518.html?bvrrp=Main_Site-en_US/questions/product/2/SP_339518.htm">Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe Questions - page 2</a></li>
</ul>
<!--end-pagination-->
<ul id="BVSEO_meta" style="display:none!important">
<li data-bvseo="bvDateModified">y_2022, m_5, d_17, h_21CST</li>
<li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.27</li>
<li data-bvseo="cp">cp_1, bvpage1</li>
<li data-bvseo="co">co_hasquestionsanswers, tq_807</li>
<li data-bvseo="cf">loc_en_US, sid_SP_339518, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li>
<li data-bvseo="diagnostics">clientName_mrcoffee-jcs</li>
</ul>
<!--end-bvseo-questions-->
<ul id="BVSEOSDK_meta" style="display: none !important;">
<li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li>
<li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li>
<li data-bvseo="ct_st">questions, product</li>
</ul>