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<div class="bvseo-question-answer" data-questionid="2319282">
<h2 class="bvseo-question">
Can this machine give me just a cup of warm frothed milk?
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<div class="bvseo-author">Asked by: Pamfoo</div>
<div class="bvseo-answer" data-answerid="2021525">
Hey there! Thanks for reaching us out. Yes, the automatic milk frother whips up your favorite milk into a light and airy cream foam.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-02-02</div>
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<div class="bvseo-question-answer" data-questionid="2297929">
<h2 class="bvseo-question">
Will this machine also make a single black cup of coffee (not an espresso)?
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<div class="bvseo-author">Asked by: LR73</div>
<div class="bvseo-answer" data-answerid="2014699">
Thanks for reaching out! Good question! As this machine doesn't have dripper, it doesn't provide brewed coffee.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-19</div>
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<div class="bvseo-question-answer" data-questionid="2310748">
<h2 class="bvseo-question">
Can I purchase the creamer compartment replacement?
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<div class="bvseo-author">Asked by: Ashly</div>
<div class="bvseo-answer" data-answerid="2014547">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Mr. Coffee products. You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath &amp; Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-19</div>
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<div class="bvseo-question-answer" data-questionid="2304101">
<h2 class="bvseo-question">
Just got the unit about a month ago, barely anything is coming out of the coffee portion. I have cleaned everything, what seems to be the issue?
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<div class="bvseo-author">Asked by: Joe12345</div>
<div class="bvseo-answer" data-answerid="2009525">
Hey there! Thanks for reaching out! Kindly follow the steps below to resolve your issue: - Unplug and replug - Plug to a different outlet If this won't fix your issue, kindly fill-up this form, kindly fill-up this form https://www.mrcoffee.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-14</div>
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<div class="bvseo-question-answer" data-questionid="2289919">
<h2 class="bvseo-question">
one-touch-coffeehouse-espresso-and-cappuccino-machine/BVMC-EM6701SS.html BVMC-EM6701SS I need container that holds the milk for this machine
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<div class="bvseo-author">Asked by: royal court</div>
<div class="bvseo-answer" data-answerid="1994227">
Hey there! Thanks for reaching out. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Mr. Coffee products. You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath &amp; Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2287741">
<h2 class="bvseo-question">
Can I make 2 cups of expresso at one time
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<div class="bvseo-author">Asked by: Gary43</div>
<div class="bvseo-answer" data-answerid="1993458">
Hey there! Thanks for reaching out. For double shot or two single shots, use the filter for a double shot of espresso. By placing two small cups underneath the porta-filter, you may prepare two single shots of espresso at once.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-01</div>
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<div class="bvseo-question-answer" data-questionid="2287424">
<h2 class="bvseo-question">
Is the metal filter the only one? I keep getting grimes in the coffee. What am I doing wrong?
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<div class="bvseo-author">Asked by: Lenny Camporeale</div>
<div class="bvseo-answer" data-answerid="1993356">
Hey there! Thanks for reaching out. This is a vital step in the espresso making process if you are grinding your own coffee. It may require practice. The coffee must be of a fine grind. &bull; The correct grind should look like table salt. &bull; If the grind is too fine, the water will not flow through the coffee even under high pressure. These grinds look like powder and feel like flour when rubbed between fingers. &bull; If the grind is too coarse, the water flows through the coffee too fast, preventing a full-flavored extraction. Be sure to use a quality grinder for uniform consistency.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-01</div>
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<div class="bvseo-question-answer" data-questionid="2287258">
<h2 class="bvseo-question">
I am always getting grounds in the coffee Is there a filter other than the metal filter that comes with the machine? If not how do I make the coffee without grines?
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<div class="bvseo-author">Asked by: Lenny the lip</div>
<div class="bvseo-answer" data-answerid="1993343">
Hey there! Thanks for reaching out. This is a vital step in the espresso making process if you are grinding your own coffee. It may require practice. The coffee must be of a fine grind. &bull; The correct grind should look like table salt. &bull; If the grind is too fine, the water will not flow through the coffee even under high pressure. These grinds look like powder and feel like flour when rubbed between fingers. &bull; If the grind is too coarse, the water flows through the coffee too fast, preventing a full-flavored extraction. Be sure to use a quality grinder for uniform consistency. Hope this helps!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-01</div>
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<div class="bvseo-question-answer" data-questionid="2279210">
<h2 class="bvseo-question">
Can I use the porta filter and milk tube from the Cafe Barista with the Coffeehouse unit?
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<div class="bvseo-author">Asked by: Nic1234</div>
<div class="bvseo-answer" data-answerid="1993326">
Hey there! Thanks for reaching out. This Mr. Coffee&reg; One-Touch CoffeeHouse Espresso and Cappuccino Machine's parts are not compatible with the Cafe Barista.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-01</div>
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<div class="bvseo-question-answer" data-questionid="2277826">
<h2 class="bvseo-question">
The milk frother is not working, making very little milk or none and making the whole machine go in steam. Tried to clean it a few times but it still doesn't work
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<div class="bvseo-author">Asked by: Yc930</div>
<div class="bvseo-answer" data-answerid="1993261">
Hey there! Thanks for reaching out and sorry to hear about this. In order to assist you better, kindly give us a call at 1-800-672-6333 from Monday to Friday 9 AM to 5 PM EST or email us at mrcoffeeconsumercare@newellco.com.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-01</div>
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<div class="bvseo-question-answer" data-questionid="2280611">
<h2 class="bvseo-question">
Can you run just hot water with this machine?
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<div class="bvseo-author">Asked by: BeBetsy</div>
<div class="bvseo-answer" data-answerid="1991976">
Hey there, thanks for reaching out! This Mr. Coffee&reg; One-Touch CoffeeHouse Espresso and Cappuccino Machine should never use warm or hot water to fill the water reservoir or the machine.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-30</div>
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<div class="bvseo-question-answer" data-questionid="2290237">
<h2 class="bvseo-question">
Where can I buy a removable water tank for BVMC-EM6701
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<div class="bvseo-author">Asked by: Rob K</div>
<div class="bvseo-answer" data-answerid="1991706">
You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You can visit our website and choose from the lists of our retail partners: Bed, Bath &amp; Beyond, Kohl's, Macy's, Amazon, Target, Walmart, Meijer, QVC, Costco, Kroger, The Home Depot, BestBuy, and Sam's Club. Price may vary depending on the retail store. Hope this information helps! Have a great day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-30</div>
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<div class="bvseo-question-answer" data-questionid="2239938">
<h2 class="bvseo-question">
Dear Sir/Madam I want to know if this device (i.e. Mr. Coffee One-Touch CoffeeHouse Espresso and Cappuccino Machine BVMC-EM6701 Series) works with other voltage and frequencies like 220v and 50Hz? And also the power (kw rating) if possible? Thanks
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<div class="bvseo-author">Asked by: Morteza</div>
<div class="bvseo-answer" data-answerid="1991305">
Thank you for that question! This r. Coffee&reg; One-Touch CoffeeHouse Espresso and Cappuccino Machine supports 110-120 volts.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-12</div>
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<div class="bvseo-question-answer" data-questionid="2233054">
<h2 class="bvseo-question">
Remplace water part&nbsp;
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="1990707">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Mr. Coffee products. You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath &amp; Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-29</div>
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<div class="bvseo-question-answer" data-questionid="2289784">
<h2 class="bvseo-question">
Where do I find a replacement hose for the milk container?
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<div class="bvseo-author">Asked by: ableman42</div>
<div class="bvseo-answer" data-answerid="1990571">
You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You can visit our website and choose from the lists of our retail partners: Bed, Bath &amp; Beyond, Kohl's, Macy's, Amazon, Target, Walmart, Meijer, QVC, Costco, Kroger, The Home Depot, BestBuy, and Sam's Club. Price may vary depending on the retail store.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-29</div>
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<div class="bvseo-question-answer" data-questionid="2195527">
<h2 class="bvseo-question">
The milk froth function is very random. One cup, it works great, then the next cup (made immediately after the first) &nbsp;gets no froth at all. I have cleaned all parts according to instructions. How do I clean the &ldquo;jet&rdquo; that froths the milk?
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<div class="bvseo-author">Asked by: Smh68</div>
<div class="bvseo-answer" data-answerid="1989906">
Thank you for reaching us out! Prior to preparing your coffee, adjust the level of frothed milk according to your preference by turning the Froth Control Knob to the right for more foam (cappuccino) and to the left for less foam (latte). To clean the frothing tube, place a large empty cup (with at least 325 mL/ 11 fl. oz. capacity) under the frothed milk dispensing tube. Turn the Froth Control Knob counter clockwise to the clean position then press the Clean button to activate the clean function. Let the unit dispense the water through the tube until it comes out clear. The unit will automatically stop when the clean cycle is completed, or you can press the clean button to stop the process.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-28</div>
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<div class="bvseo-question-answer" data-questionid="2279834">
<h2 class="bvseo-question">
I need a replacement water reservoir. For the Mr. Coffee BVMC-EM6701SS. Where can I get one?
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<div class="bvseo-author">Asked by: TimothyM</div>
<div class="bvseo-answer" data-answerid="1984262">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Mr. Coffee products. You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.mrcoffee.com/Retailers.html Hope this helps!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-26</div>
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<div class="bvseo-question-answer" data-questionid="2283308">
<h2 class="bvseo-question">
model BVMC-EM6701 series, where can I purchase the double shot espresso filter replacement?
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<div class="bvseo-author">Asked by: Susie 1660</div>
<div class="bvseo-answer" data-answerid="1984162">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Mr. Coffee products. You can purchase replacement parts that you need with them. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.mrcoffee.com/Retailers.html Hope this helps!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-06-23</div>
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<div class="bvseo-question-answer" data-questionid="2262095">
<h2 class="bvseo-question">
frother is no longer working. It steams and makes the noise but the milk does not go through anymore. It is clean. Machine has about 1 year of use. How can the issue be fixed? Thanks
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<div class="bvseo-author">Asked by: lawndrew</div>
<div class="bvseo-answer" data-answerid="1975367">
Thank you for reaching us out. In regards to this, please try to clean the milk reservoir. If this will not work, please call our Consumer Care Department at 1-800-672-6333. For your convenience, we are available Monday-Friday 9:00 AM-5:00 PM, EST. We look forward to assisting you!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-14</div>
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<div class="bvseo-question-answer" data-questionid="2270524">
<h2 class="bvseo-question">
Where can I buy this mr coffee cappuccino maker. In the Netherlands&nbsp;
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<div class="bvseo-author">Asked by: Jonalyn36</div>
<div class="bvseo-answer" data-answerid="1974555">
Thank you for reaching us out and for your interest in our product. As of now, we are currently selling our products within US only.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-07-15</div>
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<div class="bvseo-question-answer" data-questionid="2264248">
<h2 class="bvseo-question">
How can I get a milk reservoir for my machine&nbsp;
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<div class="bvseo-author">Asked by: Yanin</div>
<div class="bvseo-answer" data-answerid="1971476">
Thank you for reaching out. We are confident that one of our Mr. Coffee Specialists can help you in obtaining the parts for your espresso maker. We encourage you to give us a call at 1-800-672-6333 or send a message via email. For your convenience, we are here to help you Monday-Friday, from 9:00 AM -5:00 PM, EST. We look forward to assisting you.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-10</div>
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<div class="bvseo-question-answer" data-questionid="2193718">
<h2 class="bvseo-question">
What are the primary differences between the one touch and the Cafe Barista?
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<div class="bvseo-author">Asked by: MacanS47</div>
<div class="bvseo-answer" data-answerid="1970284">
Great question! The Cafe Barista is a 15-bar pump espresso maker while the One-Touch CoffeeHouse Espresso and Cappuccino Machine is a 19-bar pump espresso maker which makes it more powerful than the other one. Hope this helps!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-09</div>
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<div class="bvseo-question-answer" data-questionid="2251473">
<h2 class="bvseo-question">
How buy a milk reservoir of this expreso machine&nbsp;
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<div class="bvseo-author">Asked by: Yanin</div>
<div class="bvseo-answer" data-answerid="1968282">
Thank you for reaching out. We are confident that one of our Mr. Coffee Specialists can help you in obtaining the parts for your espresso maker. We encourage you to give us a call at 1-800-672-6333 or send a message via email. For your convenience, we are here to help you Monday-Friday, from 9:00 AM -5:00 PM, EST. We look forward to assisting you.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-08</div>
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<div class="bvseo-question-answer" data-questionid="2206758">
<h2 class="bvseo-question">
On the One touch espresso machine, How do you remove the removable drip tray (not the drip grid&mdash;that is easy) to clear out any water etc....
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<div class="bvseo-author">Asked by: Jennifer88888888</div>
<div class="bvseo-answer" data-answerid="1950869">
We appreciate you reaching out to us. We have high expectations for our products here at Mr. Coffee&reg; please click the link for you to access the manual. If you have question and clarification we urge you to please give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. We look forward to assisting you.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-08-22</div>
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<div class="bvseo-question-answer" data-questionid="2220808">
<h2 class="bvseo-question">
Mr. Coffee&reg; One-Touch CoffeeHouse Espresso and Cappuccino Machine - Replacement parts
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<div class="bvseo-author">Asked by: ken123</div>
<div class="bvseo-answer" data-answerid="1943608">
We appreciate you reaching out to us. We have high expectations for our products here at Mr. Coffee&reg; and we would like to hear more about your experience with your unit. Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. We look forward to assisting you.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-08-17</div>
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<div class="bvseo-question-answer" data-questionid="2217251">
<h2 class="bvseo-question">
my wife already dropped the milk reservoir, breaking it. &nbsp;i cannot find this on the replacement parts list. &nbsp;how can i obtain one. &nbsp;we just purchased about 2-3 weeks ago
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<div class="bvseo-author">Asked by: pachief</div>
<div class="bvseo-answer" data-answerid="1943357">
We appreciate you reaching out to us. We have high expectations for our products here at Mr. Coffee&reg; and we would like to hear more about your experience with your unit. Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. We look forward to assisting you.
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-08-26</div>
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<div class="bvseo-question-answer" data-questionid="2160713">
<h2 class="bvseo-question">
The espresso isn&rsquo;t working, the water is dripping instead of running. How do I clean the machine?&nbsp;
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<div class="bvseo-author">Asked by: TinaH</div>
<div class="bvseo-answer" data-answerid="1924178">
Hi Tina! Thank you for reaching out. To clean this espresso maker, please check the following: 1. Remove the milk reservoir from the unit by lifting up the milk reservoir release button and simultaneously sliding the milk reservoir out. 2. Remove the lid of the reservoir. 3. Dispose of any milk left, then rinse and wash the milk reservoir and its lid thoroughly with warm soapy water. Make sure to rinse and dry them well. Do not use abrasive cleaners and scouring pads, as they will scratch the finish. NOTE: The milk reservoir is also dishwasher safe (top rack). Do not place the lid of the milk reservoir in the dishwasher. 4. Fill milk reservoir with water, not above the MAX fill line. Place milk reservoir back onto unit, lifting up on reservoir release button and simultaneously sliding milk reservoir in, holding reservoir by the lid. 5. Place a large empty cup under the froth dispensing tube. 6. Turn the Froth Control Knob counter clockwise to the clean position then press the Clean button to activate the clean function. The unit will start releasing steam through the froth dispensing tube. Let the cleaning cycle run until you no longer see any milk coming out of the tube, or let the cycle run until it stops automatically. 7. Dispose of any water left in the milk reservoir and place it back in the unit. You should feel the milk reservoir lock in place.
<div class="bvseo-author">Answered by: Mr Coffee Jozelle</div>
<div class="bvseo-pubdate">Date published: 2020-08-26</div>
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<div class="bvseo-question-answer" data-questionid="2150556">
<h2 class="bvseo-question">
What is the model number of this espresso, cappuccino, latte maker ?
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<div class="bvseo-author">Asked by: SKJC</div>
<div class="bvseo-answer" data-answerid="1922505">
Thank you for asking! The model number of this espresso maker is BVMC-EM6701SS.
<div class="bvseo-author">Answered by: Mr Coffee Jozelle</div>
<div class="bvseo-pubdate">Date published: 2020-07-30</div>
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<div class="bvseo-question-answer" data-questionid="2150309">
<h2 class="bvseo-question">
where do I get a replacement milk Reservoir for a Mr. Coffee one touch coffee house machine
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<div class="bvseo-author">Asked by: FRS2150</div>
<div class="bvseo-answer" data-answerid="1922479">
Thank you for reaching out! To better assist you with your concern, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-5pm, EST. Have a great day!
<div class="bvseo-author">Answered by: Mr Coffee Jozelle</div>
<div class="bvseo-pubdate">Date published: 2020-08-13</div>
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<div class="bvseo-question-answer" data-questionid="2134600">
<h2 class="bvseo-question">
Do you know the product number for a water pump as mine has burnt out
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<div class="bvseo-author">Asked by: Argyll46</div>
<div class="bvseo-answer" data-answerid="1918900">
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<div class="bvseo-author">Answered by: Mr Coffee Jozelle</div>
<div class="bvseo-pubdate">Date published: 2020-09-29</div>
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