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<div class="bvseo-question-answer" data-questionid="3983050">
<h2 class="bvseo-question">
bought this machine last week for my personal use. The grounds are not all wet when brewing. Only a small amount are wet, I have tried packing the grounds and not packing, doesn't seem to matter. Having a very hard time finding a s.s. frother, !!
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<div class="bvseo-author">Asked by: shari george</div>
<div class="bvseo-answer" data-answerid="2958093">
Thank you for contacting the Mr. Coffee&reg; brand. We are sorry to hear about your experience with the Mr. Coffee&reg; Caf&eacute; 20-Ounce Steam Automatic Espresso and Cappuccino Machine. You may try to check the following. - Check if the grinds are too fine - Check if the coffee grinds have been tamped / compressed too much -Check if the coffee grinds have enough in the filter If it will not work then you can contact us directly or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us. Have a great day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-25</div>
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<div class="bvseo-question-answer" data-questionid="3960561">
<h2 class="bvseo-question">
I have run 4 cleaning cycles and it wont make more than a couple of drops of expresso and leaks water all over my counter
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<div class="bvseo-author">Asked by: Shadowlily76</div>
<div class="bvseo-answer" data-answerid="2946695">
Thank you for contacting the Mr. Coffee brand. We hope that you and your loved ones are all well and good upon receiving this response. We are sorry to hear that your Mr. Coffee&reg; Caf&eacute; 20-Ounce Steam Automatic Espresso and Cappuccino Machine is not working properly and leaking. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the unit's performance. *Unplug the unit and plug it back in again after 60 seconds. If the basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have one year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Customer Service</div>
<div class="bvseo-pubdate">Date published: 2022-03-02</div>
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<div class="bvseo-question-answer" data-questionid="3927908">
<h2 class="bvseo-question">
where do you put milk/
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<div class="bvseo-author">Asked by: Judieth</div>
<div class="bvseo-answer" data-answerid="2930641">
Thank you for reaching out to Mr. Coffee&reg;. We appreciate the opportunity to respond to your inquiry about where do you out the milk. Please use a frothing pitcher when frothing the milk. Hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-28</div>
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<div class="bvseo-question-answer" data-questionid="3936461">
<h2 class="bvseo-question">
why is there water coming out of the back of my machine. I got mine for Christmas and use it every day. when it brews the expresso now it makes weird noises and then it brews, but I get a big amount of water coming out of the back of the little opening
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<div class="bvseo-author">Asked by: ak47</div>
<div class="bvseo-answer" data-answerid="2930218">
Thanks for contacting Mr. Coffee&reg;. We are sorry to hear that your espresso maker is leaking. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, please run a cleaning cycle into it if the machine hasn't been cleaned recently. Your espresso maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-27</div>
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<div class="bvseo-question-answer" data-questionid="3927912">
<h2 class="bvseo-question">
PLEASE SEND ME INSTRUCTIONS HOW TO USE, GOT AS GIFT, MISPLACED MY BOOK? THANKS
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<div class="bvseo-author">Asked by: Judieth</div>
<div class="bvseo-answer" data-answerid="2930133">
Thank you for contacting the Mr. Coffee&reg;. We appreciate the opportunity to respond to your inquiry about the manual. Please contact us directly so we can assist you further with the manual of the espresso maker. Thank you and we look forward to hear from you!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-27</div>
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<div class="bvseo-question-answer" data-questionid="2979947">
<h2 class="bvseo-question">
What size damper can I buy for use with this machine?
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<div class="bvseo-author">Asked by: AlanjM</div>
<div class="bvseo-answer" data-answerid="2409844">
Thank you for contacting Mr. Coffee&reg;. We appreciate your interest with our product. The tamper size for this espresso maker is 48.6mm in diameter. Hope this helps and have a nice day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-07-15</div>
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<div class="bvseo-question-answer" data-questionid="2820556">
<h2 class="bvseo-question">
What is the best espresso to buy to use with this machine?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2307411">
Thank you for contacting Mr. Coffee&reg;! Good question. There is nothing in particular that we recommend a brand for espresso beans but what we recommend when purchasing an espresso coffee, always consider a darker roast which will always be the best. Have a great day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-06-04</div>
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<div class="bvseo-question-answer" data-questionid="1185551">
<h2 class="bvseo-question">
I want to buy a new strainer cup that holds the coffee. help me with this Thankypu
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<div class="bvseo-author">Asked by: SaraCa</div>
<div class="bvseo-answer" data-answerid="1243844">
For assistance in obtaining parts for your coffee brewer, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
<div class="bvseo-author">Answered by: MrCoffeeSupport</div>
<div class="bvseo-pubdate">Date published: 2018-05-21</div>
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