Product FAQs

Coffeemakers

How do I clean my coffeemaker?

Always turn off, unplug and allow the coffeemaker to cool before cleaning.

Remove the filter basket, permanent filter (not included on all models), decanter and decanter lid and wash them in a solution of hot water and mild liquid soap.

Never use abrasive cleansers, steel wool pads or other abrasive materials.

Dishwasher top rack safe parts: glass decanter and lid, filter basket and permanent filter. The water filter disk is not dishwasher safe.

CAUTION! Never immerse the coffeemaker itself in water, in any other liquid or place in the dishwasher.  Consult your instruction manual for specific details on cleaning your coffeemaker.

What type of filter can I use for my coffeemaker?

A coffeemaker uses a basket or cone style filter. Below is a list of filter types for your specific coffeemaker cup size.

Basket Filters: (paper or permanent)
4 cup filter - 4 cup coffeemaker
8-12 cup filter - 8, 10 or 12 cup coffeemaker

Cone Filters: (paper or permanent)
# 2 cone filter - 4 cup coffeemaker
# 4 cone filter - 8, 10 or 12 cup coffeemaker

Why is my coffeemaker leaking from the bottom?

  1. Make sure the filter is properly in position and that the brew basket is fully closed.
  2. If the coffeemaker is equipped with a removable water reservoir ensure that the reservoir is properly installed.
  3. Avoid overfilling the water reservoir. The coffeemaker is equipped with an overflow slot near the top of the water reservoir. If too much water is added it will flow out of this slot and collect near the base of the unit.
  4. If you have checked all of these items and the coffeemaker is still leaking from the bottom, contact us via email.

Why does my coffeemaker brew slower than it used to?

The unit may require cleaning to remove mineral deposits that build up over time.

What would cause my coffeemaker to overflow?

  1. If the decanter is removed for more than 30 seconds while the unit is brewing it may cause the coffeemaker to overflow. Make sure the decanter is replaced promptly after removing.
  2. The decanter may not have been properly positioned under the brew basket. Be sure the decanter is centered directly under the brew basket.
  3. Using too much coffee grounds may cause the coffeemaker to overflow.
  4. The filter may have become folded over. Make sure the filter is properly centered in the brew basket. Try wetting the edges to prevent filter collapse.
  5. The brew basket may not have been closed completely. Check to make sure the brew basket is fully closed and (on some models) latched.
  6. Using coffee that is too finely ground can sometimes result in overflow. Use only coffee that is ground for automatic drip coffeemakers.

Why might my coffee taste bad?

The coffee may taste bad due to the following reasons:
  1. Age of coffee beans affects its taste. Old coffee may taste stale. The coffee will taste the best if you use fresh beans.
  2. Quality of coffee beans and type of water you use will have an impact on the coffee taste.
  3. The cleanliness of your coffeemaker. Make sure to clean the unit every 40-80 brews.

What can I do about my coffee filter collapsing and causing an overflow?

When using a paper filter, there might be times that the filter will collapse and may cause an overflow. If the filter is collapsing in your coffee brewer, first make sure you are using the correct size and shape filter in the unit.

Basket Filters: (Paper or Permanent)
4 cup filter - 4 cup coffeemaker
8-12 cup filter - 8, 10, or 12 cup coffeemaker

Cone Filters: (Paper or Permanent)
# 2 cone filter - 4 cup coffeemaker
# 4 cone filter - 8, 10, or 12 cup coffeemaker


If you are using the correct size, try the following:
  1. Wet the sides of the filter before adding the coffee and sticking them to the sides of the filter basket.
  2. A permanent filter would also solve this problem.

My coffeemaker's clock works and the light's on, but the unit does not brew.

Please contact the closest Authorized Service Center for repair or replacement.

Why is my coffee cold?

  1. Be sure that the unit is plugged into a working outlet.
  2. When initially setting up the coffeemaker, it is necessary to wait at least 20 minutes to allow the water in the internal tank to reach the ideal brewing temperature.
  3. When brewing consecutive pots of coffee, it is necessary to wait 10 minutes in between to allow the water in the internal tank to reach the ideal brewing temperature.
  4. Be sure that the Warmer Plate Switch has been switched to "ON" (SB11 ONLY ).
  5. Be sure that the Reservoir Power Switch has been switched to "ON".
  6. IF the above suggestions do NOT resolve your problem, please contact us via email.

     

Why isn't my coffeemaker brewing coffee?

  1. Make sure the coffeemaker is plugged into a working 120V electrical outlet.
  2. Make sure the power switch is turned on.
  3. Make sure the water reservoir has water in it.
  4. The unit may require cleaning to remove mineral deposits that build up over time.
  5. If the coffeemaker is equipped with a clock and the clock is working properly but the unit will not brew, please contact the nearest Authorized Service Center.

Why is my tea cloudy?

The scientific reason for the cloudiness of tea is the precipitation of the tannins in the tea that occurs when the tea is cooled. Cloudiness does not affect the flavor of the tea.

Why doesn't my coffee stay warm?

There may be several reasons for coffee not to stay warm:

  1. Some units have an automatic shut-off feature. This is a safety feature that would automatically shut off your coffeemaker after 1-4 hours, depending on the model. Make sure that the unit hasn't been running longer than this time.
  2. The unit may require cleaning to remove mineral deposits that build up over time and cause coffee to brew cooler than normal.
  3. If your unit has a thermal decanter, make sure that it is clean and that the lid is kept closed. The thermal decanter should keep coffee warm for 2 to 4 hours after brewing.
  4. If coffee brews cold, and if the warming plate is not getting warm, your unit may need to be repaired. Please check your warranty information, and follow the procedures for sending the unit to a service center.

Why does my decanter dribble when I pour with it?

  1. Try pouring the coffee more slowly.
  2. Rarely, the spout on glass decanters is misshapen. Contact an Authorized Service Center for replacement.