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The fine grind setting is insufficient. I&rsquo;ve done everything it suggests but it&rsquo;s coarse and chunky
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<div class="bvseo-author">Asked by: Andreaf64</div>
<div class="bvseo-answer" data-answerid="3179001">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry to hear that your coffee grinder grinds too coarse and chunky. That is certainly not the experience we want you to have. No worries, we are here to help. Please try the basic troubleshooting steps below. &bull; Unit and Burr Mill are not clean. Unplug it and clean burr mill. &bull; There&rsquo;s a foreign object between the two Burr Mills. Unplug unit and carefully dislodge foreign object. &bull; Grind setting is not correct. Use grind size selector to choose the correct grind setting. &bull; The Removable Top Burr Grip is not locked into place. Reinsert Removable Top Burr Grip. Twist the Removable Top Burr Grip counterclockwise until it stops. You should hear clicks. Pull on the Removable Top Burr Grip to confirm it is locked into place. Your Mr. Coffee&reg; Cafe Grind 18 Cup Automatic Burr Grinder has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the &quot;Contact us&quot; link provided below to help you get to the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-09-07</div>
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<div class="bvseo-question-answer" data-questionid="4316344">
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Hello&hellip; are replacement Burr grinder blades and mill plates available.
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<div class="bvseo-author">Asked by: Bill207</div>
<div class="bvseo-answer" data-answerid="3169166">
Thank you for reaching out to Mr. Coffee&reg;. We value your continued support of our products and we are glad to assist you with your inquiry. Currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your Mr. Coffee&reg; Cafe Grind 18 Cup Automatic Burr Grinder has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day! https://www.mrcoffee.com/support/contact-us
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-08-10</div>
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Are the burr plates ceramic or stainless steel?
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<div class="bvseo-author">Asked by: Clineomine</div>
<div class="bvseo-answer" data-answerid="3161018">
Thank you for reaching out to Mr. Coffee&reg;. We value your continued support of our products and we are glad to assist you with your inquiry. Please be advised that burr mill plates are made out of powdered metal and the grinder blades are made out of stainless steel. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-17</div>
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<div class="bvseo-question-answer" data-questionid="4270559">
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Wondering if there is a replacement part for the hopper lid
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<div class="bvseo-author">Asked by: CJBishop</div>
<div class="bvseo-answer" data-answerid="3142306">
Thank you for contacting Mr. Coffee&reg;. We understand that you are inquiring for a replacement hopper lid for your coffee grinder. Currently, this unit's replacement parts including the hopper lid are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department. For warranty claims, take note that your Mr. Coffee&reg; Cafe Grind 18 Cup Automatic Burr Grinder has a 1-year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill in the &quot;Contact us&quot; link provided below so we can gather more information from you. Hope this helps. Have a good day! https://www.mrcoffee.com/support/contact-us
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-05-22</div>
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<div class="bvseo-question-answer" data-questionid="4240138">
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I need to buy a replacement part for the 18 cup automatic burr grinder. BVMC- BMG25. need the bean hopper part
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<div class="bvseo-author">Asked by: Bill Escobar</div>
<div class="bvseo-answer" data-answerid="3123519">
Thank you for reaching out to Mr. Coffee&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Currently, this unit's replacement bean hopper is not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your Mr. Coffee&reg; Cafe Grind 18 Cup Automatic Burr Grinder has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-03-31</div>
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<div class="bvseo-question-answer" data-questionid="4222663">
<h2 class="bvseo-question">
I just bought a new Mr. Coffee 18 cup grinder. The grind chamber was in the sink, something fell on it and the chamber broke. Is there a way to get a replacement chamber?
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<div class="bvseo-author">Asked by: coffee_fanatic009</div>
<div class="bvseo-answer" data-answerid="3113673">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry to hear that your grind chamber broke. Currently, this unit's replacement chamber is not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. If you need further assistance, please feel free to contact us directly. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-03-12</div>
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<div class="bvseo-question-answer" data-questionid="4222574">
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I used this grinder once and the push button fell apart, it popped off and two springs and a little peg fell out. Very unhappy with this product.
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<div class="bvseo-author">Asked by: Dwscott4015</div>
<div class="bvseo-answer" data-answerid="3112750">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry to hear about your experience with the Mr. Coffee&reg; Cafe Grind 18 Cup Automatic Burr Grinder where button fell out. We will be glad to check for options to see how we can help you further. Your coffee grinder has a 1-year limited warranty. As we want to hear more context of what happened to your coffee grinder and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the &quot;Contact us&quot; link provided below to gather more information and provide you with the best resolution. Have a great day! https://www.mrcoffee.com/support/contact-us
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-03-03</div>
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<div class="bvseo-question-answer" data-questionid="4194556">
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I recieved this grinder yesterday. It replaces an OXO, but no one seems to have parts for it. so I chose Mr. Coffee because I had the old version for many years and thought, how could I go wrong. Well, I found out this morning. Too much STATIC in bin.
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<div class="bvseo-author">Asked by: Rick60</div>
<div class="bvseo-answer" data-answerid="3095537">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry to hear that your burr grinder has too much static. That is certainly not the experience we want you to have. Take note that your Mr. Coffee&reg; Cafe Grind 18 Cup Automatic Burr Grinder has a 1-year limited warranty and we would love to provide you with proper troubleshooting steps for a possible fix. For us to do that, we'd like to kindly request that you contact us directly so we can determine the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-22</div>
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