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<div class="bvseo-question-answer" data-questionid="3961179">
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I just received this new and it will not turn on/grind..? The cup selector knob will not push in - tried taking apart/putting back together, multiple outlets&hellip;
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<div class="bvseo-author">Asked by: LO19</div>
<div class="bvseo-answer" data-answerid="2946687">
Thank you for contacting the Mr. Coffee brand. We hope that you and your loved ones are all well and good upon receiving this response. We are sorry to hear that your Mr. Coffee&reg; Cafe Grind 18 Cup Automatic Burr Grinder is not working properly. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the unit's performance. *Unplug the unit and plug it back in again after 60 seconds. If the basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have one year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Customer Service</div>
<div class="bvseo-pubdate">Date published: 2022-03-25</div>
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<div class="bvseo-question-answer" data-questionid="3743168">
<h2 class="bvseo-question">
The grind coarseness dial will not turn. Even when I manage to turn it, the beans are still very coarse.
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<div class="bvseo-author">Asked by: Lawson</div>
<div class="bvseo-answer" data-answerid="2849478">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry if the coffee grounds are still very coarse even if the Grind Size Selector has been changed. That is not the experience that we want you to have. No worries, we are here to help. If you are having an issue with the size of the coffee grounds, please follow the troubleshooting steps below. &bull; Clean unit, unplug it and clean burr mill. &bull; Unplug unit and carefully dislodge foreign object. &bull; Use grind size selector to choose the correct grind setting. &bull; Reinsert Removable Top Burr Grip. Twist the Removable Top Burr Grip counterclockwise until it stops. You should hear clicks. Pull on the Removable Top Burr Grip to confirm it is locked into place. Your coffee grinder has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly at https://www.mrcoffee.com/support/contact-us in order to help you get to the best resolution. Have a good day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-25</div>
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<div class="bvseo-question-answer" data-questionid="2807764">
<h2 class="bvseo-question">
Are there any tips to make the grind finer, I have it to the finest setting but is not coming out fine enough to brew a good espresso.
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<div class="bvseo-author">Asked by: Ajsam</div>
<div class="bvseo-answer" data-answerid="2299654">
Thank you for contacting Mr. Coffee&reg;! We are sorry to hear that your Mr. Coffee&reg; Cafe Grind 18 cup automatic burr grinder did not finely grind your coffee beans. The finest setting should finely grind them but we suggest you to grind them for approximately 30 seconds. We hope this helps!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-25</div>
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