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<div class="bvseo-question-answer" data-questionid="4343284">
<h2 class="bvseo-question">
Switch on coffee maker fails. How do I get a replacement under the warranty?
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<div class="bvseo-author">Asked by: Max55</div>
<div class="bvseo-answer" data-answerid="3185018">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry to hear about your experience with the coffee maker where the on/off switch fails. We will be glad to check for options to see how we can help you further. As we want to hear more context of what happened to your coffee maker and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution. Your Mr. Coffee&reg; Simple Brew 12-Cup Switch Coffee Maker has a 1-year limited warranty. Have a great day!
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-09-26</div>
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<div class="bvseo-question-answer" data-questionid="4339214">
<h2 class="bvseo-question">
Coffee maker isn&rsquo;t getting hot or pulling up water, but the light comes on, what should I do?
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<div class="bvseo-author">Asked by: Findchad</div>
<div class="bvseo-answer" data-answerid="3182693">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry to hear that your coffee maker is not getting hot or pulling the water up. That is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. For a possible fix, we advise you to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below: - Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance. - Insert the filter basket correctly. - Place the decanter correctly. - Add the desired amount of coffee. - Also, try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently. Your Mr. Coffee&reg; Simple Brew 12-Cup Switch Coffee Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the &quot;Contact us&quot; link provided below. to help you get to the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-09-18</div>
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<div class="bvseo-question-answer" data-questionid="4334990">
<h2 class="bvseo-question">
Can you get replacement filter baskets
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<div class="bvseo-author">Asked by: Quentin</div>
<div class="bvseo-answer" data-answerid="3181875">
Thank you for reaching out to Mr. Coffee&reg;. We appreciate the opportunity to respond to your inquiry about the coffee maker filter baskets. We will be more than happy to assist you. We will check our resources about the filter basket needed to provide you with the best resolution, we would like to request you to contact us directly. Have a great day!
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-09-15</div>
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<div class="bvseo-question-answer" data-questionid="4329032">
<h2 class="bvseo-question">
What size filters should I use in this machine?
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<div class="bvseo-author">Asked by: Boston K</div>
<div class="bvseo-answer" data-answerid="3176795">
Thank you for contacting Mr. Coffee&reg;. We appreciate your interest with our product and we're happy to assist you with your inquiry what is the size of the paper filter for the Mr. Coffee&reg; Simple Brew 12-Cup Switch Coffee Maker. Please be advised that you can use 10-12 cup basket-style paper filter for this coffee maker. Hope this would help. Have a nice day!
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-08-31</div>
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<div class="bvseo-question-answer" data-questionid="4318385">
<h2 class="bvseo-question">
Is this model bpa-free? It doesn't say it is anywhere, and people on Amazon are saying this particulare model is NOT bpa-free.
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<div class="bvseo-author">Asked by: Luara</div>
<div class="bvseo-answer" data-answerid="3170646">
Thank you for contacting Mr. Coffee&reg;. We appreciate your interest with our product and we're happy to assist you with your inquiry if this coffee maker is BPA-free. Please be advised that all of our coffee makers are BPA-free including this coffee maker and it is safe to use. Hope this would help. Have a nice day!
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-08-15</div>
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<div class="bvseo-question-answer" data-questionid="4309378">
<h2 class="bvseo-question">
Unlike other brands, wheres the Scooper for coffee
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<div class="bvseo-author">Asked by: Roman69</div>
<div class="bvseo-answer" data-answerid="3164929">
Thank you for reaching out to Mr. Coffee. We value your continued support of our products and we are glad to answer your inquiry where is the scooper for this coffee maker. Please be advised that this coffee maker does not have a scooper the came with it. Hope this would help. Have a great day!
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-07-28</div>
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<div class="bvseo-question-answer" data-questionid="4287920">
<h2 class="bvseo-question">
Turns off without brewing
</h2>
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<div class="bvseo-author">Asked by: Tombrchatham</div>
<div class="bvseo-answer" data-answerid="3152294">
Thank you for reaching out to Mr. Coffee&reg;. We are sorry to hear that your coffee maker is turning itself off without brewing the coffee. This is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not working, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer. Let the unit rest for 3-5 minutes. Afterwards, plug it into a different wall outlet. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. Also, make sure that all parts and accessories are properly inserted. Otherwise, it might cause the product not to work properly. Your Mr. Coffee&reg; Simple Brew 12-Cup Switch Coffee Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the &quot;Contact us&quot; link provided below in order to help you get to the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us
<div class="bvseo-author">Answered by: MrCoffee consumercare</div>
<div class="bvseo-pubdate">Date published: 2023-06-21</div>
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<div class="bvseo-question-answer" data-questionid="4277615">
<h2 class="bvseo-question">
What is the part number for a replacement heater core warming plate? Where can I obtain one?
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<div class="bvseo-author">Asked by: Smmore24</div>
<div class="bvseo-answer" data-answerid="3146275">
Thank you for reaching out to Mr. Coffee&reg;. We value your continued support of our products and we are glad to assist you with your inquiry. The warming plate of your Mr. Coffee&reg; Simple Brew 12-Cup Switch Coffee Maker is considered an internal part. All internal parts can only be replaced by an authorized service center. We can provide parts to consumers that can be replaced easily and safely but not internal parts. Please visit your local service centers for a possible replacement. For warranty claims, take note that your coffee maker has a 1-year limited warranty. If your concern is a warranty-related issue, we'd like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day! https://www.mrcoffee.com/support/contact-us
<div class="bvseo-author">Answered by: Mr Coffee Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-06-02</div>
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