Support and FAQs for Café Latte

Why isn’t my Café Latte brewing coffee?

Make sure the appliance is plugged into a working 120V electrical outlet and that the selector switch is raised to the latte function. Make sure the power lever is turned on and that the water reservoir has water in it.

How do I clean the pitcher, lid and whisk?

Parts are not dishwasher safe. We recommended cleaning all parts with soap and water. Ensure unit is thoroughly dried with a non-abrasive cloth before use.

Can I brew a pot of regular coffee with the Café Latte?

The unit will only brew a small amount of coffee, ideal for lattes. The unit is not designed to replace your existing coffeemaker.

Why is my drink coming out too weak or too strong?

The following items can all affect the consistency of your drink:

(1) Too much or not enough water being poured into the water reservoir prior to brewing.

(2) The selection of milk ranging from skim to whole.

(3) The amount and strength of the coffee used.

(4) This could also be affected by type of coffee. i.e light roast vs espresso.

It is important to note that each user can customize their latte by making slight adjustments to the ratio of ingredients recommended in the recipe book.

Why does the frothing action make strange sounds?

If the frothing attachment is dropped or mishandled than it could possibly bend and lead to less than optimal performance. A replacement frothing attachment can be ordered from our website or you can contact us via email.

Where do I pour the water when I use my Café Latte?

The water is to be poured in the reservoir located directly behind the brew basket. Water should be filled to the desired serving step that is marked. Please refer to instruction manual and/or quick start guide.

What type of milk should I use?

We recommend using any type dairy milk (skim, 1%, 2%, or whole). Almond or soy milk may be used, however, froth will settle quickly. Do not use cream, half & half, or non-dairy creamers.

What type of filter can I use for my Café Latte?

A 4 cup basket filter (paper or permanent) can be used with your Café Latte. A standard 12 cup also fits but could lead to less than optimal brewing if the sides interfere with the water dripping.

My latte maker turns on, but why doesn’t the frother rotate?

Make sure the on/off lever is fully lowered so contact occurs with the lid of the latte pitcher. Ensure the frothing whisk is inserted properly into the connector.

How do I control the froth volume?

Froth volume will vary with the type of milk used. For Soy, Almond, or Non-fat milk, use less milk to avoid pitcher overflow. For whole milk, expect less froth.

Should I use espresso grounds or coffee grounds when making Lattes?

Our recipes recommend using espresso grounds to closely reflect the tastes of commercially sold latte beverages. However, it is perfectly acceptable to use coffee grounds and still create a great tasting latte.