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Make sure the appliance is plugged into a working 120V electrical outlet and that the selector switch is raised to the latte function. Make sure the power lever is turned on and that the water reservoir has water in it.
Parts are not dishwasher safe. We recommended cleaning all parts with soap and water. Ensure unit is thoroughly dried with a non-abrasive cloth before use.
The following items can all affect the consistency of your drink:
(1) Too much or not enough water being poured into the water reservoir prior to brewing.
(2) The selection of milk ranging from skim to whole.
(3) The amount and strength of the coffee used.
(4) This could also be affected by type of coffee. i.e light roast vs espresso.
It is important to note that each user can customize their latte by making slight adjustments to the ratio of ingredients recommended in the recipe book.
If the frothing attachment is dropped or mishandled than it could possibly bend and lead to less than optimal performance. A replacement frothing attachment can be ordered from our website or you can contact us via email.